Cancellation Policy

Training Cancellation and Refund Policy

  • Full refunds will be given if an applicant is denied acceptance into a training for any reason.
  • Full refunds will be given if a training is canceled by Austin Attachment and Counseling Center.
  • A full refund, less a $100 cancellation fee, will be issued for students canceling at least 14 days prior to the start date of the training.
  • Students canceling within 14 days of a training start date will be refunded 50% of their total class tuition.
  • No refund will be issued for no‐shows or if registration is canceled after 4pm US Central Standard Time the day before the training.
  • Partial refunds are not awarded for those who miss portions of the live training.

Training Transfer Policy

  • Tuition may be transferred to a new location of the same level at no charge if the request is made at least 14 days prior to the training start date.
  • Students requesting a transfer within 14 days of a training start date may transfer to a new location of the same level for a $100 transfer fee.
  • Transfers are not available for no‐shows or if the transfer request is made after 4pm CST the day before the training.

How to Request a Training Refund or Transfer

  • All refund requests must be submitted via email to heather@austinattach.com either 14 days in advance for a full refund (minus $100), or by 4pm Central Standard Time the day before training.
  • All refunds will be returned to your credit card or form of payment.
  • All transfer requests must be submitted in writing to heather@austinattach.com either 14 days in advance for no transfer fee or by 4pm Central Standard Time the day before the training starts for a $100 transfer fee.