Cancellation Policy

Deposit

  • The required deposit for training is $150.00 due at time of registration.
  • Deposit is required only for Module 1.
  • You are guaranteed space in subsequent modules.
  • We do not require deposits for Experience Groups.  Full payment is required to hold your seat.

Payments

  • Early Registration discount, full payment is due 90 days before the start of the first module, and 60 days before the start of subsequent modules.
  •  Regular Registration amount takes effect, and full payment is due 14 days before the start of the module.
  •  For online classes that include video recordings, tuition must be paid in full to receive access to any related videos. These will be distributed 3-4 weeks before the first class meeting. After videos are distributed, no refunds are given for cancellation.

Training Cancellation and Refund Policy

  • Full refunds will be given if an applicant is denied acceptance into a training for any reason.
  • Full refunds will be given if a training is canceled by Austin Attachment and Counseling Center.
  • A full refund, less a $100 cancellation fee, will be issued for students canceling at least 14 days prior to the release of Lectures and Demo videos.
  • Students canceling within 14 days of the release of Lectures and Demo videos will be refunded 50% of their total class tuition.
  • No refund will be issued for no‐shows or if registration is canceled after 4pm US Central Standard Time the day before the release of Lectures and Demo videos.
  • Partial refunds are not awarded for those who miss portions of the training.

Training Transfer Policy

  • Tuition may be transferred to a new location of the same level at no charge if the request is made at least 14 days prior to the Skill Building Experience.
  • Students requesting a transfer after the release of the Lectures and Demo videos may transfer to a new location of the same level for a $100 transfer fee.
  • Transfers are not available for no‐shows or if the transfer request is made after 4pm CST the day before the Skill Building Experience.

How to Request a Training Refund or Transfer

  • All refund requests must be submitted via email to heather@austinattach.com either 14 days in advance for a full refund (minus $100), or by 4pm Central Standard Time the day before training.
  • All refunds will be returned to your credit card or form of payment.
  • All transfer requests must be submitted in writing to heather@austinattach.com either 14 days in advance for no transfer fee or by 4pm Central Standard Time the day before the training starts for a $100 transfer fee.